At Neha Handicrafts, we take great care in creating, packing, and delivering our handcrafted decorative products. Customer satisfaction is important to us, and we aim to ensure that every product reaches you in good condition.
Please read our Return, Refund & Cancellation Policy carefully before placing an order.
1. Return Policy
We accept return requests within 7 days of delivery in the following circumstances:
The product received is damaged or defective.
You received an incorrect product.
The product is significantly different from the product ordered.
An item is missing from your order.
To be eligible for a return, the product must be unused and should be returned in its original condition and packaging, along with all accessories or components supplied with it.
Customers should contact us within the applicable return period after receiving the order.
2. Damaged or Incorrect Product
f you receive a damaged, defective, or incorrect product, please contact Neha Handicrafts as soon as possible.
We may request photographs or an unboxing video of the product and packaging to verify the issue.
After verification, we may provide a replacement or refund, depending on product availability and the circumstances of the order.
Please do not dispose of the original packaging until your complaint has been resolved.
Non-Returnable Products
Returns may not be accepted in the following situations:
The product has been used, altered, washed, damaged, or modified after delivery.
The original packaging or product components are missing.
Damage occurred because of improper handling by the customer.
The return request is made after the applicable return period.
The product was specifically customized or personalized according to the customer’s requirements.
Minor variations in colour, shape, texture, size, or finishing that naturally occur in handcrafted products.
Since many Neha Handicrafts products are handmade, slight variations between individual pieces may occur. Such minor variations are part of the handmade nature of the products and will generally not be considered defects.
Customized & Made-to-Order Products
Products specially designed, customized, personalized, or manufactured according to a customer’s specific requirements are generally not eligible for return or exchange, unless the product received is damaged, defective, or materially different from the confirmed order.
Customers are therefore requested to carefully check customization details before confirming an order.
5. Cancellation Policy
Customers may request cancellation of an order before the order has been dispatched.
Once an order has been packed for dispatch or handed over to the courier/shipping partner, cancellation may no longer be possible.
For customized, personalized, bulk, or made-to-order products, cancellation may not be available once production or customization work has started.
To request cancellation, please contact Neha Handicrafts with your order details as soon as possible.
If an eligible prepaid order is successfully cancelled, the applicable refund will be initiated to the original payment method.
Refund Policy
Once a returned product is received, we will inspect it to verify its condition and eligibility.
If the return is approved, the refund will be initiated to the original payment method used for the purchase.
Approved refunds are generally initiated within 5–7 business days after approval. After initiation, the time taken for the amount to reflect in your account may depend on your bank, card issuer, UPI provider, or payment service provider.
Shipping charges, if any, may be non-refundable except where the return is due to an incorrect, damaged, or defective product supplied by us.
Return Shipping
f a return is approved because we delivered an incorrect, damaged, or defective product, Neha Handicrafts will provide appropriate instructions regarding the return.
For other approved returns, return shipping charges may be borne by the customer, depending on the reason for the return.
Products returned without prior approval may not be accepted.
Exchange & Replacement
Where appropriate, we may offer a replacement instead of a refund.
Replacement is subject to product availability. If the same product is unavailable, we may offer an alternative product or issue an eligible refund.
Colour & Handmade Product Variations
Please note that the actual colour of a product may vary slightly from the photographs displayed on our website due to lighting, photography, screen settings, or the handmade nature of our products.
Small differences in flower arrangement, shape, finishing, dimensions, texture, or decorative elements may also occur in handcrafted products.
Such reasonable variations will not normally qualify as manufacturing defects.
Bulk & Wholesale Orders
Return, cancellation, and refund conditions for bulk or wholesale orders may differ from regular retail orders.
Once production has started for a confirmed bulk/custom order, cancellation may not be possible. Any specific return, replacement, cancellation, or refund conditions applicable to a bulk order may be communicated and agreed upon before the order is confirmed.
Contact Us
For any questions regarding returns, refunds, replacements, or cancellations, please contact us:
Neha Handicrafts
Email: [nehahandicrafts93@gmail.com]
Phone/WhatsApp: [-9319385808]
Business Address: [E-233 Choti Market,Govindpuri,Modinagar]
Please mention your Order Number, Name, and reason for the request when contacting us so that we can assist you efficiently.