At Neha Handicraft, we are committed to ensuring that our handcrafted and decorative products are packed carefully and delivered to our customers safely and within the estimated delivery timeframe. This Shipping & Delivery Policy explains our order processing, shipping, delivery, tracking, and related terms.
1.Order Processing
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Orders placed on Sundays, public holidays, or other non-working days may be processed on the next working day.
For customized, made-to-order, bulk, or wholesale products, additional processing time may be required. The applicable timeline will be communicated to the customer wherever necessary.
2. Shipping Locations
We currently ship orders to serviceable locations across India.
Delivery availability may depend on the customer’s PIN code and the serviceability of our courier or logistics partners.
If an order cannot be delivered to the provided location, we will contact the customer using the contact details provided with the order.
3.Estimated Delivery Time
After dispatch, orders are generally delivered within 3–7 business days, depending on the customer’s location, courier availability, and other logistical factors.
Therefore, the overall estimated delivery timeline, including order processing, is generally approximately 4–10 business days from order confirmation.
Delivery timelines are estimates and may vary due to circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping or delivery charges, if any, will be clearly displayed to the customer during checkout before the order and payment are confirmed.
Shipping charges may vary depending on the delivery location, order value, package size, weight, product type, or available shipping method.
The customer will be able to review the applicable charges before completing the purchase.
5. Order Tracking
Where tracking is available, customers may receive shipping or tracking information through the contact details provided while placing the order.
Customers can use the tracking details to check the delivery status of their shipment.
In case tracking information is unavailable or there is an issue with the shipment, customers may contact Neha Handicraft for assistance.
6 .Delivery Delays
While we make reasonable efforts to ensure timely delivery, delays may occasionally occur because of:
– Courier or logistics delays
– Weather conditions or natural events
– Public holidays or strikes
– High order volumes
– Incorrect or incomplete delivery information
– Remote or non-serviceable locations
– Government restrictions
– Other circumstances beyond our reasonable control
If we become aware of a significant delay, we will make reasonable efforts to assist the customer with the shipment status.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address, PIN code, mobile number, and other required delivery information while placing an order.
If an order is returned because of an incorrect/incomplete address, unsuccessful delivery attempts, or the customer being unavailable, additional shipping charges may apply if the customer requests re-shipment.
If you notice an error in your shipping information, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been dispatched.
8. Damaged Package or Product
We take reasonable care while packaging our products. However, if a product is received damaged, defective, or materially different from the order, customers should contact us within the period specified in our Return, Refund & Cancellation Policy.
Customers may be required to provide photographs or an unboxing video showing the product and packaging so that we can review the issue.
Any eligible replacement or refund will be handled according to our Return, Refund & Cancellation Policy.
9. Lost or Undelivered Shipments
If an order is marked as delivered but has not been received, or if the shipment appears to be lost in transit, please contact us promptly.
We will review the matter and, where appropriate, coordinate with the relevant courier or logistics partner.
If the shipment is confirmed as lost and the customer is eligible for a replacement or refund, the matter will be handled according to our applicable Refund and Cancellation Policy
10. Failed Delivery / Return to Origin (RTO)
A shipment may be returned to us if delivery cannot be completed due to an incorrect address, customer unavailability, refusal to accept the shipment, or unsuccessful delivery attempts.
In such cases, the customer may contact us regarding re-shipment or any eligible refund. Additional shipping charges may apply for re-shipment where the failed delivery was caused by incorrect customer information or customer unavailability.
11. Bulk, Wholesale & Customized Orders
Delivery timelines and shipping charges for bulk, wholesale, customized, or made-to-order products may differ from standard orders.
Where applicable, the estimated processing and delivery timeline will be communicated to the customer before or after order confirmation, depending on the nature of the order.
12.International Shipping
At present, Neha Handicraft primarily serves customers within India.
If international shipping is introduced in the future, applicable shipping charges, estimated delivery timelines, customs duties, taxes, and other relevant conditions will be communicated to customers before accepting applicable international orders.
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13. Contact Us
For any questions regarding shipping, delivery, tracking, or an order, customers can contact:
Business Name: Neha Handicrafts
Email: [nehahandicrafts93@gmail.com]
Phone/WhatsApp: [9319385808]
Business Address: [E-233 Choti Market,govindpuri,modinagar]
Website: [nehahandicrafts.com]
We will make reasonable efforts to respond to shipping and delivery-related queries as soon as possible.
14. Policy Updates
Neha Handicraft reserves the right to update or modify this Shipping & Delivery Policy when required. Any changes will be published on this page with an updated revision date.
By placing an order through our website, the customer acknowledges and agrees to the terms stated in this Shipping & Delivery Policy.